Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Request a quote or consultation through our website
• Contact us via phone, email, or contact forms
• Engage our services for property maintenance, renovation, or design
• Subscribe to our newsletter or marketing communications
• Visit our website and interact with our content

This information may include:

• Personal details (name, email address, phone number)
• Property address and details
• Project requirements and preferences
• Payment information (processed securely through third-party providers)
• Communication history and service feedback

2. How We Use Your Information

We use the information we collect to:

• Provide quotes, consultations, and deliver our services
• Communicate with you about your projects and appointments
• Process payments and manage billing
• Improve our services and customer experience
• Send you updates about our services (with your consent)
• Comply with legal obligations and resolve disputes
• Maintain records for warranty and insurance purposes

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Trusted suppliers, subcontractors, and furniture providers who assist in delivering our services
• Payment Processors: Secure third-party payment processors for billing and transactions
• Professional Advisors: Lawyers, accountants, insurance providers when necessary for business operations
• Legal Requirements: Government agencies when required by law or to protect our rights

All third parties are contractually obligated to protect your information and use it only for specified purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure storage of physical and digital records
• Staff training on privacy and data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard practices.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Honor warranty obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and insurance purposes

Generally, we retain customer information for 7 years after the completion of services, or as required by Australian law.

6. Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access: Request copies of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details provided below.

7. Cookies and Website Usage

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide relevant content and advertisements

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised date. We encourage you to review this policy periodically.